SRH Hochschule Berlin

STUDENT ADVISORY SERVICE (F/M/D) International Recruitment

Berlin / 16.11.2020

SRH Hochschule Berlin is a private, state-recognized university, accredited by the German Council of Science and Humanities. People from more than 85 nations study and teach at the main campus in Berlin and at the external campus in Dresden. The university provides and expects a high standard in studies, instruction and research by integrating theory and practical experience in newly developed programs. These are offered both in German and English at Bachelor’s, Master’s and MBA level. The university pays particular attention to active contribution by its’ 900 students and maintains partnerships with many foreign universities and well-known German and multinational companies. The university is part of the SRH Hochschulen Berlin GmbH, owner of 2 further universities in Berlin: the SRH Hochschule der populären Künste (hdpk) and the design akademie berlin, SRH Hochschule für Kommunikation und Design.

We belong to the SRH group, a leading private provider of educational and health-care services with more than 13 thousand employees. SRH runs private universities, vocational training centers, schools and hospitals all over Germany.

SRH is looking for a part-time Student Advisory Service (F/M/D) International Recruitment as of 1 January 2021. The employment relationship is limited to 2 years.

Your Responsibilities:

  • Acts as the first interaction phase with prospect students
  • Follows up in a personalised manner with leads who requested information about the university, performs phone calls to attract students to join SRH Berlin University of Applied Sciences
  • Handles international students’ queries in a timely manner, through phone and emails, provides information on admission requirements and visa procedures, and guides them through completing the required documents until they submit their applications to the admission department.
  • Updates database, obtains reports and statistics on applied students to measure the performance of the advisory service, in alignment with the yearly targets.

Your Profile:

  • 1 year experience in sales or customer service (ideally in the education sector)
  • Bachelor degree desirable
  • Excellent spoken & written English, another popular/widely spoken language would be a plus
  • Communication Skills, Negotiation & Sales Skills, Interpersonal Skills, Knowledge of using CRM and Contact Centre software, Multi-tasking, Time management, Telephone etiquette

We offer an innovative and modern opportunity to shape your work and to participate in developing new perspectives. We are an equal opportunity employer and support a healthy work-life balance for our employees.

Minorities, women and people with disabilities are encouraged to apply.


For further information please feel free to contact:

Oana Lelcu | Director Marketing & Sales | +49 (0) 30 374 374  - 110

Join our team and submit your application online stating the identification number 6211-0, your earliest possible starting date and your salary details. We look forward to receiving your application documents, at best summarised in a PDF file. 

Apply Now

Ihr Ansprechpartner


Aileen Thiel

Ernst-Reuter-Platz 10
10587 Berlin
Telefon: +49 (0) 30 374 374 - 101

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